Contact Support
Have questions or need help? We're here for you.
Get in Touch
Our support team is available to help you with any questions or issues.
Email Us
For all inquiries, please email us at:
support@smartsubs.shopWe aim to respond to all emails within 24 hours.
What to Include in Your Email
To help us assist you more efficiently, please include the following information in your email:
- Your full name and the email address associated with your purchase
- Order number (if applicable)
- Subject of inquiry (e.g., "Lost Credentials", "Refund Request", etc.)
- Detailed description of your issue or question
- Screenshots or other relevant information (if applicable)
Common Support Requests
Lost Access Credentials
If you've lost your subscription access credentials, please email us with your order number and we'll resend them to you.
Refund Requests
For refund requests, please include your order number and purchase date. See our Refund Policy for eligibility.
Activation Issues
If you're having trouble activating your subscription, please provide detailed error messages and steps you've already tried.
Payment Problems
For payment-related issues, please include the date and time of your attempted purchase and any error messages you received.