Refund Policy
Our commitment to customer satisfaction and fair refund practices.
Our 14-Day Money-Back Guarantee
We stand behind our premium subscription services with a 14-day money-back guarantee. If you're not completely satisfied with your purchase within the first 14 days, you can request a full refund, no questions asked.
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- The refund request must be made within 14 days of the initial purchase date.
- For subscription plans longer than one month, refunds are only available within the first 14 days of the initial purchase.
- Your purchase must be in good standing with no violations of our Terms of Service.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team through our Contact page.
- Provide your order number and the email address used for the purchase.
- Specify the reason for your refund request (optional but helpful).
- Our team will review your request and respond within 1-2 business days.
Refund Processing Time
Once your refund request is approved, please allow 5-10 business days for the refund to be processed and reflected in your original payment method. The exact timing may depend on your payment provider or bank.
Exceptions and Special Cases
Promotional or Discounted Purchases
Subscriptions purchased with special promotional codes or at discounted rates may have different refund terms. These terms will be clearly communicated during the purchase process.
Partial Refunds
For refund requests made after the 14-day refund period, we may offer partial refunds on a case-by-case basis, prorated based on the unused portion of your subscription period. These are evaluated individually by our customer service team.
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact our customer support team through our Contact page.